Services

WE WILL TEACH YOU HOW TO SELL CASES AND HELP YOU MANAGE THE SALES FOR YOU!

Getting people to say YES and accept treatment is easy only if your treatment coordinator has the ability to convert conversations into sales. It is essential that you have THE RIGHT PEOPLE selling your cases because he/she can potentially make or break your practice. If your treatment coordinator fails in sales, you will never be successful, and your practice will always struggle month after month. The goal is to have your treatment coordinator meet your collection and production goals consistently. When treatment coordinators produce consistent results, your practice will grow consistently as well. Our team will share with you the tools you need and information you should know in order for you to instantly increase your sales acceptance. Below is a list of topics we will discuss during the training sessions.

• The GAP between you and closing the sale
• Converting conversations into a sale
• Production & Collection Goals- How to consistently succeed
• The reward and penalty program that works to ensure all goals are met
• Defining the treatment coordinator role and his/her responsibilities
• Selling techniques that work
• Follow up techniques that work- instantly increase your revenue with pending cases
• The art of generating reports to help make your job easier
• Record, review, and report results
• The repeat cycle

A call (THE LEAD) if properly converted, can turn into a NEW PATIENT. You should have well screened qualified leads and a specific quantity of new patients per month in order for you to succeed in sales.

YOU CANNOT AFFORD TO LOSE A LEAD DUE TO THE FOLLOWING REASONS

• The calls go to voicemail
• Patients aren’t being called back
• You have the wrong person answering the phone
• The person answering the phone doesn’t know what to say
• Your staff is too distracted and cannot focus on the lead
• Your staff doesn’t have a clear understanding of the importance of a new lead

We will teach you all the ingredients to succeed in LEAD GENERATION. Below are some of the important topics included in the training sessions.

• Defining the value of a lead
• The art of converting a lead into a New Patient appointment
• Screening techniques that work in order to properly qualify a caller
• New Patient Goals
• Marketing strategies that fit your practice needs
• Motivating your staff to perform better
• Follow up techniques that work for leads that never converted into appointments
• Pending lead reports- learn how to create them, how to run them and when to work on them
• Confirming new patient consultations (what works/what doesn’t)
• Review, record, report results
• The repeat cycle

Client fulfillment (Production) is defined in many ways. It’s basically everything that happens after the patient says “yes” and accepts a treatment plan. It’s what you need to do to complete the circle of the patients’ experience. Below is a list of client fulfillment services that should be performed efficiently, effectively and exceptionally well in order to ensure full patient satisfaction.

• Proper appointment scheduling
• Predictable treatment planning to avoid major changes in services rendered
• Exceptional customer service to provide the patient with a memorable experience
• Pre and post audit of patients account to ensure accuracy and eliminate confusion
• Accurate and timely billing
• Patient satisfaction survey and referral program
• Good follow through on pending cases (for both pre-paid and not yet accepted cases)

Production is just as important as sales, they come hand in hand. We believe that the people responsible for your production schedules should not go home for the day until schedules are filled to meet production goals. This requires the right person assigned for this task and responsibility, proper planning, and strategic systems in place to meet the office objectives. We can help you implement techniques that will keep you and your staff productive.

SOME OF THE TOPICS DISCUSSED DURING THE PRODUCTION TRAINING SESSIONS ARE:

• Defining production goals & how to meet them
• Establishing the “patient experience”
• Appointment scheduling rules
• How to be efficient and effective in all billing dept roles
• Tools that help you communicate stats with your staff
• Production report- Learn how to create them, how to run them and how to use them
• Learn how to create an “increase opportunity” report to help fill your schedules
• Recapturing lost cases – follow up techniques that work
• Track, review, record, report results
• The repeat cycle